Overcoming Administrative Overload: Virtual Solutions for Cardiology Practices

Remote staff so good that they feel in-house. We’ll take care of your back office burdens.

Empower Your Practice with Seamless Off-Site Solutions 

Running a busy cardiology clinic involves managing high patient volumes, complex case coordination, and extensive administrative tasks. With our virtual staff and advanced technology, streamline operations, enhance client care, boost efficiency, and improve revenue—all for less than hiring locally. From scheduling and follow-ups to administrative support, our remote team seamlessly integrates with your practice, allowing you to focus on delivering exceptional cardiology care. 

Our comprehensive service includes designing, building, implementing, recruiting, co-managing, and monitoring your team to help you achieve the practice you envision. Enhance your practice's performance and efficiency with our AI-powered remote solutions.

Key Roles and Tasks for Your Virtual Team

  • Administration & Billing

    • Digital document management

    • Appointment scheduling and recalls

    • Billing and account reconciliation

    • Batching & transmitting Medicare/DVA claims (ie. via ECLIPSE)

    • Identifying and resolving billing errors

    • Resolving billing enquiries

    • Insurance claims processing

    • Batching & transmitting Health Fund claims (inpatient medical) ie. via ECLIPSE.

    • Accounts and bookkeeping

  • Reception

    • Inbound call handling

    • Booking consultations and procedures utilising clinic software such as Medical Director, Blue Chip, Genie etc.

    • Email management

    • AI-powered virtual assistants

    • AI-Human integrated live chat

    • Multichannel patient communication

    • Help desk and technical support

  • Patient Monitoring

    • Patient communications

    • Patient system set-up

    • EHR updates

    • Ongoing monitoring and assessments

    • Collaborative care

  • Patient Coordintor

    • Attending to patient enquiries regarding accounts, general enquiries and appointments

    • Courtesy calls/texts and managing the recall system

    • Updating relevant platforms and software such as Medical Director, Blue Chip, etc.

    • Updating EHR with medical history and test results.

    • Patient record preparation

    • Referral management

    • AI-assisted care plans

    • Remote monitoring

  • Medical Document Manager

    • Updating EHR with medical history and test results.

    • Finalising and attaching scanned documents to the clinics practice management software such as reports, GP referrals, consultation letters, reports, test requests, prescriptions, ECG Tracings.

    • Checking, finalising and processing consultation letters and reports.

    • Preparing Obs Charts, Patient Records and Medication Lists.

  • Medical Transcription

    • AI-human integrated solution

    • Partnered with world's market-leading document management software provider

    • Fast turn around times

    • Highly secure, accurate and convenient

    • Read more here: Our Advanced Medical Transcription Solution

Learn More

Safeguard against market and employee challenges. High performing remote staff for 50% less.