Optimise your Orthodontic or Dental Practice with a Skilled Virtual Team

Reduce staff stress and boost profits with personalised support. Experience AI-powered remote staff so skilled, they’ll feel like part of your in-house team.

 

Imagine having a dedicated remote team providing real time support—at half the cost.

Managing a practice comes with endless tasks and often staffing challenges. Our expert AI-powered virtual staff take care of clinical and non-clinical tasks, so your team can focus on creating perfect smiles in clinic. By leveraging advanced technology and virtual staff, you can streamline operations, improve team morale, and elevate patient satisfaction, while keeping overhead costs lower than hiring locally. From dental monitoring, diagnosis, treatment planning, clinical advice to administrative support, your tailored remote team integrates seamlessly with your clinic—empowering you to focus on delivering exceptional care.

Key Roles and Tasks for Your Virtual Team

  • Administration & Billing

    • Digital document management

    • Billing and account reconciliation

    • Managing payment plan software (ie. DentiCare)

    • Identifying and resolving billing errors

    • Resolving billing enquiries

    • Insurance claims processing

    • Accounts and bookkeeping

  • Remote Reception

    • Inbound call handling

    • AI-human integrated live chat. Learn more: Our Live Chat Solution

    • Appointment management (filling gaps, confirmations, cancelling, re-scheduling), utilising clinic software such as Dolphin and OrthoTrac

    • Email management

    • AI-powered virtual assistants

    • Multichannel patient communication

    • Help desk and technical support

  • Dental Monitoring & Treatment Coordinators

    • Managing Dental Monitoring non-clinical notifications and escalating to Specialists as required

    • Virtual treatment set-ups across various platforms

    • Patient communications

    • Managing accounts and appointments

    • Handling patient emails and enquires on treatments

    • Booking appointments

  • Remote Orthodontists

    • Preparing treatment plans and assessments

    • Managing Dental Monitoring clinical notifications

    • Virtual treatment setups

    • Managing and responding to specialist emails

    • Virtual reviews and patient Messages via dental monitoring software

    • Management of the ITC records screening process

  • Transcription

    • AI-human integrated solution

    • Partnered with world's market-leading document management software provider

    • Fast turn around times

    • Highly secure, accurate and convenient

    • Read more here: Our Advanced Medical Transcription Solution

Learn More
 

Never Recruit for a Role Again.

Our Staff Continuity Guarantee means if any of your remote staff leave, it's our problem, not yours. We ensure uninterrupted service and consistent high-quality output, allowing you to focus on your core business while we maintain your remote workforce's stability.

 
 

Our personalised service covers every step: designing, building, recruiting, co-managing, and monitoring your team—empowering you to create the practice you’ve always envisioned.