Virtual
Administration & Billing
Delegate time-consuming, repetitive tasks to free up your on-site team, allowing them to focus on higher-value activities and patient care.
Digital document and patient record management
Billing and account reconciliation
Managing payment plan software (ie. DentiCare)
Resolving billing enquiries
Email management
Insurance claims processing
General clerical tasks
Remote
Reception
Reduce call volume and simplify patient communication, allowing your on-site team to focus on work backlogs and dedicating more time to delivering outstanding direct patient care.
Handling inbound calls
Appointment management. Filling gaps, confirmations, cancelling, and re-scheduling utilising clinic software such as Dolphin and OrthoTrac.
Multi-channel patient communication
Email management
Human-AI website assistant
Help desk and technical support
Dental Monitoring & Treatment
Coordinators
Boost patient treatment and care, maximising capacity to handle more patients and improving patient satisfaction, driving revenue growth.
Managing Dental Monitoring non-clinical notifications and escalating to Specialists as required
Virtual treatment set-ups across various platforms
Patient treatment management and communications
Managing accounts and appointments
Handling patient emails and enquires on treatments
Virtual
Orthodontists
Delegate clinical treatment functions to a remote orthodontist, maximising capacity to handle more patients and reducing onsite workloads, driving revenue growth.
Preparing and adjusting treatment plans
Monitoring patient progress via virtual monitoring software
Virtual treatment setups
Managing and responding to specialist emails
Virtual reviews, patient messages and notifications via dental monitoring software
Management of the ITC records screening process
Human-AI
24/7 Live Chat
Capture the attention of 97% of visitors with your 24/7 personalised AI website assistant, supported by a human, turning your website visitors into happy patients.
Expert online enquiry management
Provide comprehensive service information immediately
Appointment and account assistance
Guidance to resources & FAQs
Gain valuable insights for continuous improvement
According to a Harvard Business report, Live Chat leads to a 25% to 95% increase in revenue. *Source: Magellan Solutions
Orthodontic
Transcription
Partnering with the world's market-leading transcription software provider, we deliver a real-time intuitive, secure and intelligent transcription solution.
Upload dictations immediately through our mobile phone app
AI-human integrated solution
Delivery directly to your practice management software
Australian and New Zealand based editors to ensure the highest accuracy levels
Priced on a per-line or hourly rate basis depending on the most optimal solution for your practice
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