10 Things to Outsource to a Medical Virtual Assistant (MVA) or Remote Team

Streamline Your Practice and Enhance Patient Care with Expert Support from MVAs and Remote Teams

Managing a busy medical practice requires balancing patient care with a multitude of administrative tasks. By allocating key responsibilities to a Medical Virtual Assistant (MVA) or remote team, practices can streamline operations, improve patient satisfaction, and allow in-house staff to focus on core clinical tasks. Here are ten essential areas where MVAs and remote teams can provide invaluable support.

1. Comprehensive Appointment Management

MVAs and remote staff can handle the complex task of appointment management, including scheduling, rescheduling, confirming appointments, and managing cancellations. They also manage waitlists and fill last-minute cancellations to optimise your clinic’s schedule, ensuring efficient patient flow and maximising your clinic’s capacity.

Research indicates that effective appointment management can reduce patient no-show rates by up to 50%, leading to improved clinic efficiency and increased revenue.

2. Robust Patient Communication

Effective communication is essential for strong patient relationships. Remote teams can manage various communication channels, including phone calls, emails, SMS, and live chat. They handle patient inquiries, provide information on treatment plans, send reminders, and follow up on post-treatment care, ensuring your patients feel supported and informed at every stage.

A survey by McKinsey found that 76% of patients consider timely communication a critical factor in their healthcare experience, with many preferring digital interactions over in-person visits. By leveraging remote teams for patient communication, practices can enhance patient satisfaction and build stronger relationships.

3. Medical Billing, Coding, and Financial Management

Billing and coding are complex and time-consuming tasks. MVAs and remote teams can handle medical billing, process insurance claims, verify patient insurance coverage, and follow up on unpaid claims. They can also manage invoicing, payment processing, and financial reporting, helping to maintain your practice’s financial health.

Studies show that practices allocating their billing and coding to remote teams experience a 15-30% reduction in claim denials, improving cash flow and reducing administrative burdens.

4. Efficient Electronic Health Record (EHR) Management

Accurate and timely EHR management is critical for high-quality patient care. MVAs and remote staff can update patient records, manage medical documentation, and ensure compliance with healthcare regulations, maintaining patient confidentiality and data security.

With nearly 90% of office-based physicians now using EHR systems, allocating EHR management to remote teams ensures data is accurately maintained and easily accessible, reducing errors and improving overall patient care.

5. Streamlined Patient Intake and Registration

Allocating patient intake tasks to MVAs or remote teams can help to streamline operations. They handle online registration, collect and verify patient information, manage consent forms, and ensure all necessary documentation is completed before appointments, reducing the administrative burden on in-house staff.

Practices that streamline patient intake processes report a 20% reduction in administrative workload, allowing front-office staff to focus more on patient care.

6. Support for Administrative Operations

Beyond patient-facing tasks, virtual teams can provide extensive support across various operational areas. They assist with human resources functions such as staff scheduling, payroll management, and recruitment support. They can also manage supply chain logistics, including ordering medical supplies, tracking inventory, and coordinating deliveries.

A study by the American Medical Association (AMA) found that administrative tasks account for nearly 16% of total healthcare costs. By allocating these tasks to remote teams, practices can reduce overhead and improve operational efficiency.

7. Telemedicine Support and Coordination

With telemedicine becoming increasingly important, MVAs and remote staff can support virtual consultations by setting up appointments, ensuring all technical aspects run smoothly, sending out links and instructions to patients, and managing post-appointment documentation, integrating telemedicine services seamlessly into your practice.

The telemedicine market is expected to grow by over 19% annually, with patients increasingly preferring virtual consultations for their convenience and accessibility. This makes support for telemedicine a critical area for MVAs and remote teams.

8. Medical Transcription and Documentation

Medical transcription is an area where specialised MVAs and remote teams can greatly reduce the workload on healthcare providers. They transcribe medical notes, update patient histories, and prepare referral letters and other documents, ensuring all records are accurate and up-to-date, contributing to continuity of care.

Accurate medical transcription services provided by remote teams can reduce documentation errors by up to 30%, improving patient care and reducing legal risks.

9. Patient Education, Engagement, and Marketing Support

MVAs and remote teams can assist with patient education by creating and distributing materials tailored to patient needs. They also support marketing efforts by managing social media accounts, developing content for newsletters, and helping with digital marketing campaigns to attract and retain patients.

Digital engagement through these platforms has been shown to increase patient adherence to treatment plans by 20%, highlighting the importance of effective communication and education managed by MVAs and remote teams.

10. Coordination and Collaboration with In-House Teams

Effective coordination between remote and in-house teams is crucial for maintaining seamless operations. MVAs can act as a bridge, ensuring that information flows smoothly between all parties involved. They organise team meetings, update project management systems, and facilitate communication to ensure everyone is aligned with the practice’s goals and objectives.

Research from Harvard Business Review found that businesses with well-coordinated teams, including remote and in-house staff, are 25% more productive and experience higher employee satisfaction.

By leveraging the expertise of virtual teams and Medical Virtual Assistants (MVAs) through Allied Orbit, your practice can stay ahead of industry trends, enhance patient satisfaction, and maintain a competitive edge. Whether managing appointments, streamlining EHRs, or supporting telemedicine, Allied Orbit's remote staff are equipped with cutting-edge technology and skills to meet your practice’s unique needs. Additionally, integrating AI tools can significantly boost the efficiency and effectiveness of MVAs, allowing your practice to maximise productivity.

Explore how Allied Orbit can empower your practice to focus on delivering exceptional care while we manage the rest. Contact us today to learn more about our tailored solutions.