MedAssist Live Chat: A Medical Receptionist for your Website.
Transform Web Traffic into Happy Patients, Powered by People not AI Chat Bots.
Optimise Web Traffic & Revolutionise Patient Interactions with MedAssist Live Chat.
Seamlessly integrate our live chat solution into your website and practice management software, backed by medically trained receptionists who communicate with your website visitors in real-time.
Connect with prospective patients in real-time, answering their queries on the spot to help drive revenue.
Support your online booking system with more accurate appointment setting.
Reduce in-clinic phone calls and administration burden, providing more time to focus on face to face patient care.
Create new patient profiles and provide new patient intake forms.
Keep your current patients up-to date with new clinic offerings and services.
Why Choose MedAssist Live Chat
Live Chat is rapidly becoming a critical form of patient engagement. It has demonstrated its ability to boost sales and revenue, offer swift patient support, and guarantee outstanding patient experiences. Based on the endless research, Live Chat represents the future of the healthscape.
Our MedAssist specialists have clinic administration experience and are trained in medical terminology and patient interactions, ensuring accurate and professional conversations.
Your dedicated MedAssist team ensures immediate response times.
There to assist your web visitors outside of clinic hours.
We tailor the chat service to ensure brand consistency and tone.
We manage all aspects of recruiting and overseeing your Live Chat team.
70% of Gen-Z and millennials (11 to 42 years of age) prefer communicating over digital channels. (Source: Webex)
81% of Australian consumers want more real person interaction vs automated interaction (bots). (PwC 'Future of Customer Experience Survey')
On average, website visitors who chat are 82% more likely to convert to customers. (Source: Intercom data)
Live chat is currently leading in customer satisfaction at 73%. This is followed by email communication, with 51% satisfaction, and phone support, with 44%. (Source: Invesp)
Rest easy knowing that our platform ensures patient privacy and data security.
Your MedAssist team is set up with government-approved remote desktops.
We have secure MFA, firewall, antivirus, IDS/IPS solutions in place to ensure your sensitive data is protected at all times.
Our security best practices and workstation hardening helps to provide a highly secure system.
According to a Harvard Business report, Live Chat leads to a 25% to 95% increase in organisational revenue
*Source: Magellan Solutions
Subscription Plans & Pricing
We offer flexible pricing options to cater to your clinic’s chat volume needs and requirements. Whether you're a small clinic or a large multi-clinic enterprise, our Live Chat service has a solution for you. Choose the plan that aligns with your patient communication requirements and take your organisation to the next level!
Premium
Custom Trained & Clinic Integrated
Our best value Premium option offers a comprehensive patient communication experience. Your MedAssist team will integrate with your clinic’s patient management software to streamline appointment scheduling, answer non-clinical treatment enquiries, and help convert visitors into new patients.
All Features from the Basic Plan Plus
Up to 100 Chats/Month
AU$9.50/Extra Chat
Advanced Customisation Options
Clinic System and Software Integrations
Trained in Clinic Processes & Software
Premium +
Fully Tailored
For practices seeking the ultimate in patient communication, our Premium+ offers everything you need and more. We collaborate with your organisation to develop your ideal Live Chat solution.
Basic and Premium Plan Features
Medically Qualified Specialists
Chat Volumes Customised to your Needs
Customised Staffed Days and Hours
Priority Support
Basic
FAQ-based, Non-Trained
Our Basic option is designed to help practices get started with efficient patient communication. Your MedAssist team will provide your website visitors with immediate responses to general enquiries, take the details for any appointment requests and help to convert any new prospective patients.
Medical and Healthcare Experience
Up to 100 Chats/Month
AU$7.50/Extra Chat
Live Chat Software & Integration
FAQ Based Support
Basic Template and Customisation Options
Dedicated Client Support Manager
Live Chat Integration for One Website
12hrs/6 days per week
Our MedAssist specialists have a wealth of clinic experience in various medical fields. Don't let poorly managed live chat drive away your website visitors.