Solving Clinic Overload: Virtual Solutions for Orthodontic and Dental Practices

Remote staff so good that they feel in-house. We’ll take care of your back office burdens.

 

Empowering Your Clinic with Seamless Off-Site Support 

Running a busy orthodontic or dental clinic involves managing high patient volumes, detailed treatment coordination, and extensive administrative duties. By leveraging advanced technology and virtual staff, you can streamline operations, improve team morale, and elevate client satisfaction. This increased efficiency drives client loyalty and boosts revenue while keeping overhead costs lower than hiring locally. From scheduling, follow-ups, and dental monitoring to administration and support, our remote team seamlessly integrates with your clinic, allowing you to focus on delivering exceptional care.   

Our comprehensive service includes designing, building, implementing, recruiting, co-managing, and monitoring your team to help you achieve the practice you envision. Enhance your practice's performance and efficiency with our AI-powered remote solutions.

Key Roles and Tasks for Your Virtual Team

  • Administration & Billing

    • Digital document management

    • Billing and account reconciliation

    • Managing payment plan software (ie. DentiCare)

    • Identifying and resolving billing errors

    • Resolving billing enquiries

    • Insurance claims processing

    • Accounts and bookkeeping

  • Reception

    • Inbound call handling

    • AI-human integrated live chat. Learn more: Our Live Chat Solution

    • Appointment management (filling gaps, confirmations, cancelling, re-scheduling), utilising clinic software such as Dolphin and OrthoTrac

    • Email management

    • AI-powered virtual assistants

    • Multichannel patient communication

    • Help desk and technical support

  • Dental Monitoring Coordinator

    • Managing Dental Monitoring non-clinical notifications and escalating to Specialists as required

    • Virtual treatment set-ups across various platforms

    • Patient communications

    • Managing accounts and appointments

    • Handling patient emails and enquires on treatments

    • Booking appointments

  • Remote Orthodontists & Dentists

    • Preparing treatment plans and assessments

    • Managing Dental Monitoring clinical notifications

    • Virtual treatment setups

    • Managing and responding to specialist emails

    • Virtual reviews and patient Messages via dental monitoring software

    • Management of the ITC records screening process

  • Medical Transcription

    • AI-human integrated solution

    • Partnered with world's market-leading document management software provider

    • Fast turn around times

    • Highly secure, accurate and convenient

    • Read more here: Our Advanced Medical Transcription Solution

Learn More

Empowering In-House Staff with the Support of Dedicated Virtual Dental Assistants

Your virtual team is an extension of your in-house staff, working seamlessly with your clinic, just like they were sitting in the next room. Using secure remote access software your team can gain entry into your computer network, phone system, and scheduling software.